Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.
Cancellation & Parking Policies:
Please consider traffic, parking, and possible detours when scheduling appointment times to allow for prompt arrival. We are located on the ground floor of Shands / UF Health South Parking Tower. You may park in an “Avant-Garde” space OR any other spot on the first floor for FREE.
When needing to cancel or reschedule your appointment, we ask that you give 24-hour notice for all services; otherwise, there will be a charge of 50% of the booked service to reschedule or 100% of the booked service to cancel when giving less than 24-hour notice.
No-show appointments will be charged 100% of service fee booked. Phone messages are checked on the days we are closed.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.
Guest Safety and Children:
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon.
Cell Phones and Electronic Devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and Payments:
Avant-Garde Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express, Discover, Apple Pay, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.